Wise Old Owl21:58 01 Feb 17
Impressive. Short-listed Continental given their several consistent online reviews from various sources and a clean BBB rating with no complaints. Called ahead to book an appointment, spoke to Darryl, who said to just come by they could fit me in straight away and provided me with good directions helpful during rush-hour traffic. First impressions were solid and lasting. Front of shop is immaculate neat, tidy and organized, and comfortable with windows clear to the back of the shop where the work is done. Immediately greeted and our vehicle examined straight away. Although just light rear end damage, Darryl went the extra mile by bringing our vehicle into their shop, spray washed it to provide a cleaner view of the damage, then invited me back to view it with him as he performed the inspection. Darryl shared that he has worked in the industry for years, formerly as an in-house appraiser for an insurer, now semi-retired. His shared insights and demonstrated know-how were interesting, relevant & impressive. Although their shop appeared to be running busy, I was taken in by how clean and organized it appeared. While there, I was introduced to the owner who also confirmed my earlier favorable impressions; both Darryl and Carmine appeared unassuming & modest, but were right on point with their transparency and the care that they demonstrated. It became evident that the standards they have in place have served them and their customers quite well. What really made the difference for me was not only receiving an estimate that surpassed any of the others that I had collected due to its thoroughness (+ 16 high def digital pictures); but also the impression that these fella’s stand solidly behind the customer in representing necessary repairs to your vehicle to the insurer. Although not on the list of repair shops given to us by our insurer, I feel confident in their steadfast concern for the customer’s satisfaction, their honesty and transparent nature, and very evident willingness to actively safeguard their shop’s reputation. Left with a solid impression that Continental European Auto Body is a finalist among a select few of potentials in Calgary that we had shortlisted to deliver on our vehicle's repair.